Right of withdrawal

- Extract from the General Terms and Conditions -


11.1 Right of withdrawal

– Start of withdrawal policy –

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you, who is not the carrier, have or has taken possession of the final goods.

To exercise your right of withdrawal, you must inform us (Thonet GmbH, Michael-Thonet-Strasse 1, 35066 Frankenberg, Germany, Tel. +49 (0) 6451 5080

Fax +49 (0) 6451 508 108, info@thonet.de) of your decision to withdraw from this contract by means of a clear declaration in text form (e.g. a letter sent by post, fax or e-mail).

To this end, you can also complete the statutory standard withdrawal form that is available on our website www.thonet.de/widerrufsformular pursuant to Annex 2 to Article 246a, Section 1, Paragraph (2), Sentence 1, Number 1 and Section 2, Paragraph (2), Number 2 of the Introductory Act to the German Civil Code (EGBGB), and return it to us. If you make use of this option, we will send you immediate confirmation of receipt of your withdrawal (e.g. by e-mail). To comply with the withdrawal period, it is sufficient that you send notification that you are exercising your right to cancel before the end of the withdrawal period.


11.2 Consequences of withdrawal

If you withdraw from this contract, we must refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from you having chosen a type of delivery other than the cheapest standard delivery offered by us), without delay, and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make the repayment until the goods have been returned to us or the customer has provided proof that he/she has sent back the goods, whichever is the earlier.

You must return or give the goods to us, Thonet GmbH Michael-Thonet-Strasse 1, 35066 Frankenberg, Germany, without delay and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the costs of returning goods by the same transport means as by which they were delivered, provided they can be returned in this way. The costs within Germany are estimated at around EUR 20.00 by DHL, from the Netherlands and Denmark up to EUR 60.00.

For goods that cannot be shipped by DHL (orders weighing more than approx. 31.5 kg), we will collect the goods or arrange for them to be collected, and will bear the costs of the return shipment.

You shall pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.

– End of the withdrawal policy –


11.3 Right of withdrawal for customised goods within the meaning of Section 3.1

The right of withdrawal granted under Section 11.1 does not apply, unless otherwise agreed by the parties, pursuant to Section 312g, Para. 2, No. 1 of the German Civil Code, to contracts for the supply of goods that are not prefabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to the personal needs of the consumer.

This is particularly the case if we suffer considerable economic disadvantages as a result of taking back customised goods that are specifically related to and arise from the fact that the goods were only made to order for the customer according to his/her specifications making any resale almost impossible.